Contact Us
We are here to help, if you have a pre-sales enquiry then please use this form to contact us, if you have a technical issue please open a ticket and we will respond to you directly.
Support@smost.uk
Phone
+44 (07739) 754-810
Address
Newlands, New Brighton, Wrexham, UK
Support
Contact Our World Class Support Team 24/7
We support our customers and treat them like family, we have a support team available 24/7 and will reply to everyticket within minutes.
Call: (07739) 754-810
F.A.Q.
Frequently Asked Questions
How long will it take to set up my hosting package?
Your hosting package is automatically set up for you straight after purchase so you can get started right away.
What’s your data centre like and where is it based?
Our state-of-the-art data centre offers the latest in security and environmental technologies and is manned 24/7, ensuring your data and websites are secure and monitored at all times. We have a resilient national network and enterprise-level cloud platform so you get the best possible hosting experience.
What kind of support do you offer?
We have a range of guides and tutorials available for you via our support database. We also provide personal support just for you via your control panel. All our support is UK based and we never outsource it, meaning you’re always speaking to someone who understands our services and platforms inside out.
Which programming languages and frameworks can I use?
You can use whichever programming languages and frameworks you like. Please get in touch if you want to double-check if specific legacy versions are supported.
Should I pick Windows or Linux?
You can choose to host your website on either our Windows or Linux platform. If you’re not sure which to pick, go for Linux as it’s industry standard and supports a wider range of languages and software. If you need help deciding which package to go for or more details, please get in touch with our friendly team.
How do I install WordPress?
We pre-install WordPress for you so you can get started right away. Simply purchase a WordPress package, choose your settings, and you’re all set.
I have an existing WordPress website hosted with another provider, can I transfer it to you?
Yes, we have several different migration options so you can migrate your existing WordPress website to us with minimal fuss straight from your control panel or WordPress dashboard.
Can I install software that isn’t WordPress?
To keep our WordPress platform at optimal performance, we only allow WordPress to be installed. You’re still free to write, add and modify WordPress-compatible code and files, such as themes, plugins, media uploads etc. You’ll also have full access to mailboxes and email accounts outside WordPress.
If you think you may want to create a non-WordPress website or install/upload something outside WordPress, our standard Web Hosting plans are a better choice. With our standard plans you can run any software you like and choose from 70+ one-click installs directly from your control panel.
Do I still need to update WordPress?
We update the WordPress core for you automatically whenever updates are released. If you install any third-party themes or plugins, you’ll need to update them yourself from your WordPress dashboard.
When will my domain name be live?
Domains are registered at registry level as soon as you complete the checkout process with us. It can take up to 72 hours for a domain name to become visible on the internet as it globally updates. This applies for all domain names regardless of extension or registrar. However, in the majority of cases, your domain name will be live within a few hours.
Do I need to buy web hosting?
You don’t have to buy web hosting with us, but we strongly recommend it to take advantage of our powerful hosting platforms and seamless, trouble-free services that have all been carefully developed to work well together. You can find out more about our web hosting plans on our Web Hosting page.
Who owns my domain name?
You own your domain name and therefore have full rights and control over it; we never register customer domains in our name.
How do I renew my domain name?
Your domain name is set to renew automatically so you don’t have to worry about remembering it yourself! If you prefer not to auto-renew, you can change this from your control panel.
How do I…?
We have a range of guides and tutorials available for you via our support database. We also provide personal support just for you via your control panel – just get in touch if you need some help!
Satisfaction Guaranteed
24/7 Award Winning Support
We have awards for our support, if you have any hosting issues we will have you back up and running in no time at all.
30 Day Money Back Guarantee
Try our hosting risk free, you have 30 days to rty us out and if you dont like what we do you can get your money back.
30 Days of Free Hosting
If your new to making websites, let us help you, register your new domain with us and you will receive a voucher that you can use to claim 30 days free web hosting as well, we remember what it’s like to get started so let us help you.